Dialpad Ai-Powered Customer Intelligence Platform is partnering with Google Cloud to develop new generative AI for users. The partnership will bring together capabilities that will make it easier for Dialpad customers to work smarter and more efficiently than ever before. Building on over a decade-long history of Ai innovation and delivering hundreds of Ai-enabled capabilities, this partnership will bring Google Cloud Vertex AI capabilities into the Dialpad platform, further elevating its generative Ai capabilities to fuel customer insights, boost team productivity and collaboration, and improve sales and services teams’ intelligence and interactions with customers.
The Dialpad and Google Cloud partnership will solve the biggest pain points facing businesses who are seeking to deploy AI solutions holistically by establishing the proper foundations and leveraging usability and intelligence for customers, everywhere.
“As an Ai-Powered platform focused on transforming how the world works together, and a long-time partner of Google, Dialpad is thrilled to work with Google Cloud on new generative Ai capabilities,” said Craig Walker, founder and CEO of Dialpad. “We infused Ai into our platform five years ago — and building it out responsibly is a facet that we’ve always taken seriously. Google is a longstanding AI industry innovator – which is a key reason why Google Cloud’s generative AI is the right technology for us to leverage as we continue to deliver new features and capabilities in a way that is responsible and sustainable. Vertex AI brings an added layer of contextual depth to Dialpad’s platform, bubbling up customer insights in real-time to make it easier for salespeople and customer service agents to do their job — which has been the core of our mission since day one.”
“Generative AI has the potential to simplify many of our most common tasks at work,” said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem and Channels at Google Cloud. “As a true cloud-native and innovator company in the industry, we are delighted to partner with Dialpad in support of their mission, and to bring Google Cloud generative AI to users in new and helpful ways.”
The partnership with Google Cloud builds on Dialpad’s consistent commitment to advancing AI. In December of 2022, Dialpad announced its $50 million investment into the continued research and development (R&D) of Ai-related technologies and the creation of Dialpad Ai Labs to accelerate the development of cutting-edge features that automate business processes and provide predictive insights.