Founded in 1945, The Mahindra Group is one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. Originally a steel trading business, the Group leads in a multitude of areas including farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume.
The technology services and consultancy arm of the Group is Tech Mahindra, headquartered in India and present in over 90 countries.
Tech Mahindra’s artificial intelligence offering is based around the amplification and simplification of business processes, technology that can be infused into business models to transform and enhance. Additionally, the company has been successfully delivering cyber security services to Fortune 1000 clients globally for more than two decades, and is known for being at the front of industry developments. As the AI offering develops, the question is — what will the future of AI assisted cybersecurity look like, and where are we at now?
"AI adoption is increasing across industries such as manufacturing, retail, and the financial services sector, transforming the world of work. While some fear AI will replace human jobs, the reality is that AI is creating new roles and making existing jobs far more productive. One industry that has witnessed first-hand the profound impact of AI-driven transformation is healthcare and life sciences. Today, AI tools assist medical professionals with tasks from advanced diagnosis to data-driven treatment recommendations, analysing inputs and delivering outputs significantly faster than a human can,” says Kunal Purohit, Chief Digital Services Officer (CDSO) and cybersecurity expert at Tech Mahindra.
Ethical development of AI
“As AI technology continues its impressive pace of advancement, more jobs spanning various industries will incorporate AI to drive efficiency, insight, and innovative new ways of working. However, it remains critical to remember that AI is just another tool in the toolbox – human oversight still holds the key to determining success or failure,” Purohit continues.
Purohit heads Tech Mahindra’s Global Digital & Analytics Capability Solutions Units (CSUs) — one of the Group’s fastest growing segments. These units help enterprises convert the promise of digital and AI into tangible business outcomes while keeping the enterprise secure from cyber attacks and vulnerabilities. Put together, these CSUs have more than 10,000 practitioners helping customers from conceiving new ideas and solutions, prototyping those solutions and then scaling them across the enterprise.
“The reliance on human judgement underscores the increasing importance of a new role: the AI ethics engineer. These specialised experts ensure the ethical development and responsible deployment of AI systems by proactively identifying potential biases and respecting human rights. While laws and regulations around the use of AI continue to evolve, AI ethics engineers play a pivotal role in accountability and safety,” he says.
“Almost all future jobs will have an AI component integrated into their core functions. However, rather than replacing workers, this infusion of AI makes them exponentially more capable: able to process more information, spot insights they would miss on their own, and automate tedious tasks to focus energy on higher-order work. The human role is evolving – focused less on routine logistics and more on oversight, creativity, judgement calls, and the intricacies of human emotional intelligence no AI can replicate. AI brings new possibilities, and it will be in partnerships between human and machine intelligence where the real innovations emerge. The future of work is not man versus machine – it is man enhanced by machine."
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