SailPoint Unveils AI Agents to Transform Identity Security

According to the World Economic Forum (WEF), there is a global shortage of more than four million cyber professionals. 

Data from the WEF shows that 67% of organisations report a moderate-to-critical skills gap in cybersecurity, with only 14% confident they have the people and skills needed to meet security objectives. 

Tackling this issue is a long-game that includes education, skills building and defining strategic approaches to cyber skills and talent. 

In the short term, companies are increasingly turning to technology including AI to bridge the skills gap, with benefits including automation of tasks, greater productivity and enhanced response. 

Recognising this shift, SailPoint has unveiled Harbor Pilot, a set of AI agents designed to automate and enhance identity security operations. 

Streamlining security workflows

Announced at the Gartner Identity & Access Management Summit in London, Harbor Pilot aims to reduce administrative overhead, streamline workflows and support enterprise security teams in navigating growing identity complexity.

They currently face a widening threat landscape, limited resources and high volumes of fragmented identity data. 

“The traditional approach to identity governance – relying on static policies and manual oversight – can’t keep up with today’s enterprise complexity,” says Matt Mills, President at SailPoint. 

“To keep pace with the rapidly evolving digital landscape, organisations need a modern, AI-driven solution that can swiftly adapt and scale to handle a growing range of identity types and the fast pace of digital change. 

Harbor Pilot allows teams to perform identity-related tasks using conversational prompts, eliminating the need for complex queries and helping professionals surface the right information in real time.

It introduces key capabilities that enable faster access to technical documentation and simplify the design of identity security workflows. 

SailPoint has also announced its intention to extend security to managing AI agents, which are an emerging category of digital identities that must be actively secured. 

Automating core security processes with AI agents

Manual workflows and complex data slow down response times and increase risk for security teams. SailPoint positions Harbor Pilot as a force multiplier that helps teams become more responsive and efficient without increasing overhead.

It does so through two core features:

• Documentation Q&A: allows teams to query product and platform documentation using conversational language. The system delivers relevant AI-driven responses instantly, complete with source links. This cuts down the time spent searching through technical manuals, improving response times and promoting consistent best practices.
  
  
• Workflows Generator: simplifies the process of building identity workflows, which often involve multiple steps and logical conditions. Teams describe their needs in plain language and the AI generates suggested workflows. This helps reduce errors, saves time and aligns processes with security goals.
  
  

These tools free up security professionals to focus on strategic risk management rather than repetitive tasks. 

“Our goal is to empower security teams to move from a reactive stance to one that is proactive and predictive,” adds Matt.

Protecting agentic AI

AI agents will bring significant change to the way companies apply AI across their business. 

According to research from Gartner, current AI models perform tasks like text generation with prompts rather than truly acting by themselves. 

Agentic AI, which enables the automation of key tasks and day-to-day work decisions, will accelerate strategic decision making and bring significant benefits to organisations. 

However, SailPoint warns that enterprises must ensure AI agents adhere to the same security and compliance standards as human and machine identities. 

To secure AI agents effectively requires a unified approach to managing all identity types. 

SailPoint’s Atlas solution does this through a single unified identity platform that helps security teams manage human, machine and AI identities, enhance visibility, augment compliance and reduce risk with AI-driven automation.

Harbor Pilot will be available from 31 March 2025 as part of the SailPoint Identity Security Cloud platform. 

Explore the latest edition of AI Magazine and be part of the conversation at our global conference series, Tech & AI LIVE. 

Discover all our upcoming events and secure your tickets today.

AI Magazine is a BizClik brand