Kyndryl launch recovery retainer service for attack response

Kyndryl is now offering a recovery retainer service, helping businesses to recover from ransomware and other types of cyberattacks

Kyndryl has announced Recovery Retainer Service, a new service to help customers recover from a disruptive cyber incident such as ransomware. 

The service focuses on recovery actions that extend beyond incident response retainers available on the market today and provides experts, either on the ground or remote, to help organisations recover from a cyber incident. 

It is designed to provide on-demand qualified experts in cyber recovery, to assist the customer in proactively improving cyber recovery preparedness, as well as delivering support to recover from cybersecurity events.

"We need to see a shift in this field, from simply security to one of 'cyber resilience.' The public and private sector need both because today it is no longer a question of whether cyber attackers will breach our defences, but when will they break through and how much damage they will do," said Kris Lovejoy, Kyndryl Security and Resiliency Global Practice Leader. 

"The Recovery Retainer Service mitigates the impact of cyber incidents by having experts on hand," she added. 

Addressing cyber recovery 

Kyndyl was spun off from its parent company, IBM, in November of 2021. Formerly operating as IBM’s disaster recovery division, the company has made numerous partnerships with companies like Lenovo, Red Hat, NetApp and others, in addition to making an acquisition of its own—Finnish financial services tech provider Samlink.

With more than 90,000 skilled professionals operating from over 100 countries, Kyndryl combinesdomain expertise, recovery response, and remediation to maximise value. 

Kyndryl's Recovery Retainer Service is intended to help customers get back up and running quickly. It goes beyond incident response retainer services that provide forensics, but typically do not address recovery-related actions such as defining recovery processes based upon forensics, redeploying applications, restoring data, cleaning systems, among other critical tasks. 

"IT and cybersecurity teams are being tasked to demonstrate that cyber resilience does not reside solely on whiteboards anymore. Having an actual cyber recovery plan that allows for key capabilities to be brought up in a controlled and rapid manner is a key step in cyber resilience. A logical progression involves practicing the cyber recovery plan on a regular basis to reduce the elevated stress levels that are inherent in an actual cyber recovery operation, while simultaneously smoothing out the kinks from the inevitable changes to an organisation's digital footprint," said Craig Robinson, IDC Research Vice President, Security Services. 


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