Ivanti: How To Save Time and Prevent Cyber Risks with AEM

IT teams are essential warriors that keep enterprises running smoothly, but research shows professionals are being “stretched thin” by overbearing workloads. 

Ivanti's latest research, The Autonomous Endpoint Management Advantage – part of its Cybersecurity Research Report Series – highlights this burnout, with close to two-third (62%) of professionals feeling overwhelmed by day-to-day operations. One in four (23%) professionals say a colleague has resigned due to burnout.

In a world increasingly dominated by AI and automation, bringing in autonomous tools can not only remove the burden of routine, repetitive tasks, but also significantly improve productivity. 

As Ivanti's research shows, one in four professionals believe that they don’t have an effective tool to proactively remediate end-user issues.

“The business value of autonomous endpoint management can be seen not only in improved IT productivity but in the positive impact on the digital employee experience and end user productivity as well,” says Rex McMillan, Vice President, Product Management at Ivanti.

“Automation and AI can be used to proactively measure and eliminate friction points before employees are impacted – empowering employees to stay productive while freeing IT resources for strategic initiatives."  

Growing cyber hygiene gap and data blind spots

Maintaining good cyber hygiene is essential to keep bad actors out, but this process is another tedious addition to the already long to-do list of IT teams.

Around half (52%) of the surveyed organisations use endpoint management solutions that provide centralised visibility, meaning essential cyber hygiene tasks become exponentially harder to complete.

This is because IT teams are left to manually configure devices, which is a tedious and error-prone process.

Scott Hughes, Senior Vice President of Revenue Operations and Corporate IT at Ivanti, comments: “Key autonomous endpoint management use cases include: zero touch provisioning and eliminating the need for multiple authorisation steps; compliance and policy governance via continuous monitoring of devices; and using AI and automation for threat detection and remediation.

“Automating these use cases allows organisations to optimise IT spending and prioritise more productive, higher-value activities.”

Without fully-integrated, automated security and compliance systems, cyber hygiene issues can silently accumulate, opening backdoors to cybercriminals. 

“AI and automation transform IT operations by unifying visibility, streamlining workflows and fostering real collaboration between IT and security teams," says Aruna Kureti, Director, Product Management at Ivanti. 

“This enables organisations to move from reactive troubleshooting to proactive, data-driven management – reducing risk and improving outcomes across their entire endpoint environment.”

Autonomous endpoint management (AEM) as a solution

Along with centralised visibility, AEM offers a range of benefits, including beating productivity drag caused by tech interruptions by actively resolving routine tickets and anticipating problems before end users are affected.

Such interruptions, according to the Ivanti research, cost companies about 1.6 hours of productivity per employee monthly. 

Using an AEM tool to proactively solve problems will reduce friction in employees’ digital interactions. 

“Successful adoption of AI and automation hinges not just on deployment, but on robust change management and clear measurement of results – including faster resolution times and increased number of tickets handled via automation,” says Tony Miller, Vice President, Enterprise Services at Ivanti.

“These productivity savings can then be reinvested in upskilling IT teams so they can spend more time on initiatives that create real value for your organisation.”

AEM can also reduce wasteful IT spending by optimising asset lifecycles as it can track every device from acquisition through retirement and hence maximise utilisation.

With CIOs under pressure to make their operations more efficient and productive, an AEM tool that can eliminate wasteful IT spend is a game changer.