Blackberry research suggests more companies will ban ChatGPT

Three-quarters of global organisations are currently implementing or considering bans on ChatGPT and other generative AI tools in the workplace amid concerns over data security and privacy, according to research from BlackBerry

According to the report, 61% of those deploying or considering bans said the measures are intended as long term or permanent, with risks to data security, privacy, and corporate reputation driving decisions to take action. Meanwhile, 83% voiced concerns that unsecured apps pose a cybersecurity threat to their corporate IT environment.

Cybersecurity concerns about generative AI despite its ability to transform businesses

This research is being released during a time of mass anxiety within businesses about AI could be hindering, rather than helping, their daily operations.

Samsung in particular is a key example of a company who banned all use of generative AI, including ChatGPT, within its business due to data breach fears. AI Magazine previously reported that the restriction was temporary following a company-wide leak earlier in 2023 and was expected to last until the company built sufficient security measures to create a secure environment for using generative AI.

It is clear that businesses would do well to expand their knowledge on AI tools and how their business can leverage it most effectively. This is necessary in order to stay ahead of the curve when it comes to technology development.

Despite inclination towards outright bans, the majority of those surveyed in Blackberry’s report also recognise the opportunity for Generative AI applications in the workplace to increase efficiency (55%) and innovation (52%) and enhance creativity (51%). 

When it comes to using generative AI tools for cybersecurity defence, the majority of respondents (81%) remained in favour, suggesting that IT decision makers don't want to be caught flat-footed and give cyber criminals the upper hand.

As Shishir Singh, Chief Technology Officer, Cybersecurity, at BlackBerry, explains, organisations should take a cautious yet dynamic approach to Generative AI applications in the workplace. 

“Banning Generative AI applications in the workplace can mean a wealth of potential business benefits are quashed,” Singh commented. 

“At BlackBerry, the pioneer of AI cybersecurity, we are innovating with enterprise-grade Generative AI, keeping a steady focus on value over hype, and are exercising caution with unsecured consumer Generative AI tools. 

“As platforms mature and regulations take effect, flexibility could be introduced into organisational policies. The key will be in having the right tools in place for visibility, monitoring and management of applications used in the workplace.”

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