Why Darktrace Chose Navan to Help Hyper-Personalise Travel

As global cybersecurity firms scale rapidly, operational efficiency is becoming as critical as technical capability.

For AI cybersecurity leader Darktrace, modernising its global travel programme has become part of that transformation. 

The company has selected Navan, the AI-powered business travel and expense platform, to consolidate travel operations, improve adoption and strengthen financial oversight.

This week, Navan also announced the rollout of Navan Edge, a hyper-personalised AI travel assistant built on large language models and a decade of enterprise travel data.

Designed specifically for corporate use, the platform integrates conversational AI with global travel infrastructure, enabling employees to manage bookings, payments and disruptions through a single interface.

“Travel is a top use case for LLMs,” says Ariel Cohen, CEO and Co-Founder of Navan.

“The people have spoken: they want to say the word and let the AI handle the rest. They want a solution that works for them and not the other way around.”

Streamlining global travel 

For Darktrace, whose international teams rely on in-person collaboration to support customers and drive growth, fragmented travel systems were creating administrative complexity and limiting visibility.

As the company expands, it sought a unified solution that would reduce manual processes while maintaining financial control.

“As Darktrace accelerates its expansion, in-person collaboration is critical,” says David Smith, Chief People Officer at Darktrace.

“Navan’s inventory and user experience will ensure our teams and customers can easily connect, while we can maintain financial control.”

Through the partnership, Darktrace is targeting annual savings of more than £1m (US$1.34m), driven by the removal of offline booking fees and access to more competitive pricing.

By providing employees with streamlined access to flights, hotels and rail within a single system, the company also expects adoption rates to increase dramatically, replacing historically fragmented usage with a consistent platform for global travel.

Secure payments and enterprise-grade protection

Operational efficiency is further enhanced by Navan’s secure payment structure.

Flight and hotel bookings are processed through built-in virtual cards, reducing administrative workload, automating reconciliation and providing finance teams with real-time visibility into spending patterns.

Navan protects sensitive data with industry‑standard encryption both in transit (TLS) and at rest (AES) and has completed third‑party SOC 1, SOC 2, ISO 27001 and PCI DSS audits to demonstrate its security controls.

This ensures employee information and corporate payment details are shielded from potential breaches while maintaining regulatory compliance across jurisdictions.

“Navan is proud to help Darktrace modernise its global travel programme,” says Michael Riegel, Chief Customer Officer at Navan.

“By removing the friction from inventory access and payments, we expect that Darktrace will achieve the high adoption rates needed for total visibility into its travel program. We are ready to help their team scale efficiently.”

Leaving travel needs to agentic AI 

Navan Edge also introduces agentic AI capabilities tailored to business travel.

The system can automatically rebook cancelled flights, notify hotels of late arrivals and adjust itineraries with user approval.

Employee preferences such as airlines, loyalty schemes and hotel requirements are remembered and applied dynamically, reducing time spent on administration while preserving corporate travel policies.

Human support remains available for complex cases, combining automation with specialist oversight.

The Darktrace agreement reinforces Navan’s growing enterprise footprint and signals how AI-powered travel platforms are becoming part of the broader digital transformation agenda within cybersecurity companies.

As AI reshapes threat detection and response, it is now also being deployed behind the scenes to secure and optimise the operational backbone of global cyber businesses.